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SMS Text Messaging and the Emergency Alert System

Frequently Asked Questions

OPT-IN/OUT PROCESS

What happens if I provide a phone number to receive text messages?

We will input your text-enabled phone number into the system, and the Emergency Alert System will automatically send a text message to your mobile phone to confirm your request. 

From what number will these text messages originate?

All confirmation text messages and subsequent alerts will come from 23177 or 63079. Please save this number and program it as Simons Rock Alerts so you can quickly recognize this number as the official source of our messages.

What will the confirmation message say?  

The confirmation message will read the following:
“Simons Rock Alerts: You are now confirmed to receive alerts from us. More info text reply "HELP" or "STOP ROCKER" to cancel. Msg & data rates may apply.”

How do I opt-out to receive text messages from Blackboard Connect?

When you receive the confirmation, please text reply back with “STOP ROCKER”.

The confirmation message will read the following:

Simons Rock Alerts: You are now confirmed to stop receiving messages from 762537. More info text reply "HELP" or go to www.blackboardconnect.com/sms

If you no longer have that message on your phone, please contact us at 877-684-4468 or sms@blackboard.com to provide your text-enabled phone number and opt out request.

What happens if I text reply “HELP”?

If you text reply HELP, you will receive the following message:
Bb Connect notifications. Users receive relevant alerts. For more info www.blackboardconnect.com/sms, sms@blackboard.com. To opt-out, text “STOP 762537”

I did not receive a confirmation message. What happened?

Check with your provider to see if text messaging has been enabled since you will need to be subscribed to a text messaging plan in order to receive or reply to text messages. You should also ask your mobile phone provider if your device accepts premium text messages.

I did not receive a confirmation message because my phone wasn’t text enabled. I have since contacted my mobile phone provider to enable it. Do I need another confirmation message sent?

No. If your SMS phone was already submitted to our database, you should be confirmed to receive SMS alerts. However, you can check if you are opted-in by texting the word “SUBSCRIBE” to 23177 or 63079 and you will receive the following reply:

Simons Rock Alerts: This phone number has already been opted in. More info text reply "HELP" or "STOP 762537" to opt-out

What if I opted-out but later decide I would like to opt-in again?  

You may request to begin receiving text messages by texting “SUBSCRIBE 762537" to 23177 or 63079.

If I change mobile phone providers but keep the same number, do I need to opt-in again?

No. Once your phone number has been opted-in, it stays registered within the system.